Privacy Policy

Natrio Privacy Policy

The Natrio group of companies (together, Natrio, we, us, and our) is committed to protecting the privacy of your personal information. This Privacy Policy explains how Natrio manages the personal information that we collect, use and disclose and how to contact us if you have any queries about our management of your personal information.

What is personal information?

Personal information is information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual’s name, address, contact number and email address.

What kinds of personal information does Natrio collect?

The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a customer, supplier, contractor, job applicant or in some other capacity

For example, if you are a customer, we may collect your name, address, telephone number, email address and any other information you provide to us when you make an inquiry, request information, submit an order, provide feedback or correspond with us. If you deal with us in some other capacity (for example, as a supplier, contractor or job applicant), we may collect your name and contact details and any other information you choose to provide to us. We may also collect details of the interactions that you have with us.

If you provide us with personal information about another person, please make sure that you tell them about this privacy policy.

Natrio will only collect sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so). Sensitive information includes health information and information about a person’s race, ethnic origin, political opinions, membership of political, professional or trade associations or a trade union, religious beliefs and criminal history.

How does Natrio collect personal information?

We may collect personal information in a variety of ways, including from you directly (such as when you interact with us in writing, electronically or by telephone) or when you visit and communicate with us through our websites.

Why does Natrio collect personal information?

Natrio collects personal information for a range of purposes, including:

  • to respond to enquiries about the products and services that we offer;
  • supply products and services;
  • process payment for our products and services;
  • to deal with any complaints or feedback you have;
  • to conduct research and development;
  • to manage our relationships with our customers, suppliers, contractors and partners; and
  • to consider job applicants for current and future employment.

We may use your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).

If Natrio is unable to collect personal information from or about you, we may not be able to respond to your inquiries or requests or do business with you or the organisation with which you are connected.

Direct marketing

Natrio may use your personal information to contact you with Natrio news, offers and information about our products, services and events.

You can let us know at any time if you no longer wish to receive these communications, by contacting us (using the contact details at the end of this policy). Your consent will be deemed if you do not opt out when we offer you the opportunity to do so, and will remain current until you advise us otherwise.

When does Natrio disclose personal information to third parties?

In conducting our business, we may share personal information within our global group of companies (including, without limitation, Natrio companies located in Australia, Brazil, Columbia, China and Ukraine).

We may also need to disclose personal information to third parties. These include, where appropriate:

  • our contracted service providers, including:

–       information technology service providers;

–       external business advisors (such as auditors and lawyers); and

  • referees whose details you have provided to us.

As a result, personal information collected and held by a Natrio group company in one country may be transferred to a Natrio group company or a contracted service provider located in another country.

We may also disclose your personal information to other third parties and for other purposes where we are required or authorised by or under law to do so (including where you have provided your consent).

Quality and security of personal information

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete, up to date and relevant. You can help us by letting us know (using the contact details at the end of this policy) about any changes to your personal information, such as your address and phone number.

We may store your information in hard copy and/or in electronic form. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Access to and correction of your personal information

Please contact us (using the contact details at the end of this policy) if you would like to access or correct the personal information that we hold about you. We will generally provide you with access to your personal information (subject to some exceptions permitted by law)

Complaints

Please contact us (using the contact details at the end of this policy) if you have any concerns or complaints about the manner in which Natrio has collected or handled your personal information. Natrio will inquire into your complaint and respond to you in writing within 30 days.

Contact details and additional information

If you would like more information about Natrio or our approach to privacy, please contact us through your local Natrio office (see our websites for contact details) or by email at sales@natrio.com.

Changes to this policy

We may amend this policy from time to time at our discretion. Amended versions will be posted on our websites.